Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within three business days. In the event there are fulfilment issues, we will be in contact within 48 hours to discuss them with you. Standard orders placed on public holidays or on the weekend are processed on the and shipped within four business days.
We use external courier companies to ship your items. Once the order is handed over to the courier, any delays or missing packages are beyond our control and we will not be held liable for any delays caused but we will assist where we can in locating and expediting the package delivery. You are provided with a tracking number and the nominated carrier's details in your shipping confirmation email and this information can be used by you to follow up with the courier should items take longer than expected to arrive.
If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address to avoid delays or mail redirections. This is important for all deliveries, which require a signature upon receipt and extremely important for customers who live in an apartment complex. Please ensure you have provided the correct address for delivery, as once the package is dispatched, it cannot be changed.
Our couriers are unable to deliver to your post office box or parcel lockers as they are unable to access the Australia Post network. Please DO NOT provide a PO Box, Parcel Locker or Post Office as your shipping address. Doing so will only cause delays as we will need to reach out to you to obtain a suitable street address prior to dispatch.
If you live within an apartment complex and are not home when the courier attempts delivery, you will be carded to collect the consignment at the courier's nearest depot or may be charged at your own cost to have the consignment redelivered. We will not be responsible for any additional charges for re-delivery attempts to apartments.
Express Shipping
Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within three business days. In the event there are fulfilment issues, we will be in contact within 48 hours to discuss them with you. Standard orders placed on public holidays or on the weekend are processed on the and shipped within four business days.
We use external courier companies to ship your items. Once the order is handed over to the courier, any delays or missing packages are beyond our control and we will not be held liable for any delays caused but we will assist where we can in locating and expediting the package delivery. You are provided with a tracking number and the nominated carrier's details in your shipping confirmation email and this information can be used by you to follow up with the courier should items take longer than expected to arrive.
If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address to avoid delays or mail redirections. This is important for all deliveries, which require a signature upon receipt and extremely important for customers who live in an apartment complex. Please ensure you have provided the correct address for delivery, as once the package is dispatched, it cannot be changed.
Our couriers are unable to deliver to your post office box or parcel lockers as they are unable to access the Australia Post network. Please DO NOT provide a PO Box, Parcel Locker or Post Office as your shipping address. Doing so will only cause delays as we will need to reach out to you to obtain a suitable street address prior to dispatch.
If you live within an apartment complex and are not home when the courier attempts delivery, you will be carded to collect the consignment at the courier's nearest depot or may be charged at your own cost to have the consignment redelivered. We will not be responsible for any additional charges for re-delivery attempts to apartments.
Rates
Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within three business days. In the event there are fulfilment issues, we will be in contact within 48 hours to discuss them with you. Standard orders placed on public holidays or on the weekend are processed on the and shipped within four business days.
We use external courier companies to ship your items. Once the order is handed over to the courier, any delays or missing packages are beyond our control and we will not be held liable for any delays caused but we will assist where we can in locating and expediting the package delivery. You are provided with a tracking number and the nominated carrier's details in your shipping confirmation email and this information can be used by you to follow up with the courier should items take longer than expected to arrive.
If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address to avoid delays or mail redirections. This is important for all deliveries, which require a signature upon receipt and extremely important for customers who live in an apartment complex. Please ensure you have provided the correct address for delivery, as once the package is dispatched, it cannot be changed.
Our couriers are unable to deliver to your post office box or parcel lockers as they are unable to access the Australia Post network. Please DO NOT provide a PO Box, Parcel Locker or Post Office as your shipping address. Doing so will only cause delays as we will need to reach out to you to obtain a suitable street address prior to dispatch.
If you live within an apartment complex and are not home when the courier attempts delivery, you will be carded to collect the consignment at the courier's nearest depot or may be charged at your own cost to have the consignment redelivered. We will not be responsible for any additional charges for re-delivery attempts to apartments.
